What Should I Do If The Phone Line Is Busy
(an open letter to our Great Customers)
Due to continued staffing challenges from the pandemic, we are simply not able to take, make, or deliver as many orders per hour as we would like to. We are constantly working to improve our service model wherever we can.
What Should I Know?
Day One Pizza has always been in the service business. We are proud of our long legacy of outstanding employees and community awards. We pride ourselves on working as hard as we can to make you the best food, as quickly and efficiently as possible. The lasting impacts of the pandemic haven't changed our passion for great service, just the volume of orders we can safely handle in any given hour.
You have told us that you really appreciate our honesty, transparency, and unyielding commitment to safety. This not only applies to you, our customer, but to the hard-working and dedicated staff who make our mission possible every day, many of whom are still in high school. We have been so moved by the loyalty of our staff (and particularly the parents of minors working at Day One Pizza).
Our employees have been essential in teaching us how to adapt safely to each new challenge. We talk with our staff every day about what we need to do next to keep us all safe, healthy, as we all hope to return someday to our new normal.
We appreciate your continued support and cooperation.
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